Customer Reviews on the GenialLife Life Insurance Policy

Customer satisfaction is our main goal

81.00% (December 2021): our Net Promoter Score value.

Thank you all from the bottom of our hearts.

The satisfaction of customers who use our service is evident and is reflected in the data obtained from market surveys related to the Net Promoter Score (NPS).

The level of satisfaction with our services is so high that our customers are inclined to recommend GenialLife to their friends and family.

How the Net Promoter Score works

But exactly how is customer satisfaction measured? It's simple.

The NPS value, a quality standard implemented throughout the Allianz Group, can vary between -100% and +100%.

The NPS measurement is obtained through interviews and questionnaires, from which it is determined whether the customer is:

• Promoter, i.e., very satisfied with the Company (scores 9 and 10).
• Passive, i.e., moderately satisfied with the Company (scores 7 and 8).
• Detractor, i.e., poorly satisfied with the Company (scores from 0 to 6).

The key question is: "On a scale of 0 to 10, how likely are you to recommend GenialLife to your friends or colleagues? Please rate from 0 to 10."

Consequently, the NPS value is determined by the calculation: NPS = PROMOTERS % - DETRACTORS %

Some comments from our customers